Privacy Policy

Your privacy matters to us and we are committed to collecting and using personal information in accordance with applicable data protection laws. This Privacy Policy will help you to understand how Packet Coders collect, use and protect your personal information.

In this Privacy Policy, "Packet Coders", "we", "us" or "our" refers to Packet Coders Ltd and “you” refers to anyone who uses our Services. We are the data controllers under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Data Collected

We collect and process information you provide directly to us. For example, we collect information when you:

Create an account,
Subscribe,
Participate in any interactive features of our services,
Fill out a form,
Request customer support,
Or otherwise communicate with us.

The types of information we may collect include your name, email address, postal address, credit card information, and other contact or identifying information you choose to provide.

We collect anonymous data from every visitor of the website to monitor traffic and fix bugs. For example, we collect information like:

Web requests,
Data sent in response to such requests,
Internet Protocol address,
Browser type,
Browser language,
And a timestamp for the request.

We also use various technologies to collect information, including:

Cookies: Small data files stored on your hard drive or device memory that help us improve services, identify popular features, and count visits. For more information, please see our Cookie Policies.
Web Beacons: Electronic images (also called "tracking pixels") used in services or emails to count visits or understand usage and campaign effectiveness.

Use of the Data

We only use your personal information to:

Provide you with Packet Coders services,
Or communicate with you about the website or services.

We employ industry-standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent unless:

It is appropriate to carry out your request,
We believe it's needed to enforce our legal agreements or is legally required,
We believe it's needed to detect, prevent, or address fraud, security, or technical issues.

We refer to these activities as our legitimate interests.

In order to provide you with our services, we share your personal information with third party service providers who support the operation of our systems and help us deliver the services to you. Aggregated, anonymized data is periodically transmitted to external services to help us improve the website and services.

Third parties may provide analytics services using cookies, web beacons, and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information.

We also use social buttons provided by services like Twitter, Google+, LinkedIn, and Facebook. Your use of these third-party services is optional. We are not responsible for their privacy policies or practices, and you are responsible for reading and understanding those services' privacy policies.

Cookies

We may use cookies on our site to remember your preferences.

Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt out of specific communications at any time. To do so, click unsubscribe, which will provide you with the necessary opt-out options.

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, keep in mind that no internet transmission is ever completely secure or error-free. Emails sent to or from the site may not be secure.

Processing personal information outside the United Kingdom

The personal information that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom. The personal information may also be processed by staff operating outside the United Kingdom who work for one of our suppliers. In these circumstances, your personal information will only be transferred on one of the following bases: (i) the country has been assessed by the United Kingdom as providing adequate levels of protection; or (ii) contractual protection is in place that safeguards the personal information; or (iii) the transfer is permitted under applicable data protection legislation.

Retention of personal information

We retain your personal information for a number of purposes to allow us to carry out our business. Any retention of personal information will be done in compliance with relevant legal and regulatory obligations and with industry standards.

Your Rights

You have legal rights under data protection laws in relation to your personal information, including as follows:

ask us how we use your personal data;
access your personal data;
ask us to correct any information about you that is out of date, incorrect or incomplete;
tell us that you do not want us to use your personal data in a certain way;
tell us to delete personal data we have on file;
ask us to give your data to a third party;
ask us to temporarily pause processing your data;
not hold you to a decision that was made solely in an automated way;
ask us to review automated decisions we make about you;
to request a copy of, or reference to, the safeguards we have put in place when your personal information is transferred outside of the EEA; and
to withdraw consent where we have asked for your consent to use your personal information.

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply, for example if it would impact the duty of confidentiality we owe to others, or if we are otherwise legally entitled to deal with the request in a different way.

We may ask you for proof of identity when making a request to exercise any of these rights. We do this to ensure we only disclose information where we know we are dealing with the right individual. We will not ask for a fee, unless we think your request is unfounded, repetitive or excessive. Where a fee is necessary, we will inform you before proceeding with your request.

We aim to respond to all valid requests within one month. It may, however, take us longer if the request is particularly complicated or you have made several requests.

Complaints to Information Commissioner’s Officer

If you are not satisfied with how we are processing your personal information, you can make a complaint to the Information Commissioner. You can find out more about your rights under data protection legislation from the Information Commissioner's Office website at www.ico.org.uk. We ask that you please attempt to resolve any issues with us before contacting the ICO.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect is subject to the Privacy Policy in effect at the time of use.

If we make major changes to how we collect or use information, we will notify you by posting an announcement on the website or by sending you an email.

This privacy policy was last updated on 10th July 2024.