Terms and Conditions

Introduction

You are entering into this Contract with Packet Coders Ltd. (Company Number 14166579) (also referred to as “we” and “us”) providing network automation courses through code, labs, our instructor-led training services, and the Nebula platform (nebula.packetcoders.io) and community (“Services”).

These terms and conditions govern your use of the Services. By accessing any of these Services, you accept these terms and conditions (“Contract”) in full. Your use of our Services is also subject to our Cookie Policies (here, and here) and our Privacy Policy (here), which covers how we collect, use, share and store your personal information. If you disagree with any part of these terms and conditions, do not use our Services. If you wish to terminate this Contract, at any time you can do so by following our cancellation policy detailed within this these terms and conditions.

We may modify the terms of the Contract from time to time. If we make material changes to it, we will give you notice by email to provide you the opportunity to review the changes before they become effective. We agree that changes cannot be retroactive. If you object to any changes, you may terminate your membership account. By continuing to use our Services after changes are made, you agree to accept any modifications to these terms.

Membership Pricing

Membership pricing for the Services may change effective prospectively to the extent allowed under law. We will provide notice to you by email at least 30 days before any price changes take effect.

You agree to pay us the applicable fees for the Services. Failure to pay these fees will result in the termination of your access to the Services. Also you agree that we may store and continue billing your payment method (eg credit card) even after it has expired, to avoid interruptions to your Services and to use to pay for other Services you may buy.

If you buy a membership subscription, your payment method will automatically be charged at the start of each subscription period for the fees applicable to that period. To avoid future charges, cancel before the renewal date. Please refer to the Cancellation and Refund Policy terms below.

Instructor-Led Training

  • Availability and Pricing: Availability and pricing of our instructor-led training sessions are subject to change. You will receive a confirmation with the final details after booking.
  • Refunds and Rescheduling: Refund requests for training sessions must be made at least 14 days before the scheduled session. Rescheduling may be accommodated based on availability.
  • Attendance Requirements: All participants must adhere to the session guidelines to ensure a productive learning environment.

Cancellation and Refund Policy

Cancellation of Services comprising digital products and/or memberships may be made within 14 days of initial purchase on condition that none of the Services have yet been used or started in any form. In such circumstances, a full refund will be made. Thereafter, cancellation may be made at any time to take effect at the end of your current subscription period. For instructor-led training, the above term headed “Instructor-Led Training” applies.

After the periods specified above, refunds will be considered on a case-by-case basis, and we reserve the right to make the final decision on issuing refunds. To request a refund, please contact us at contact@packetcoders.io or via our Contact Us form.

For cancellation of instructor-led training, you must request cancellation via email at contact@packetcoders.io or via our Contact Us form at packetcoders.io/contact-us. For membership-based cancellation, you can do so by logging into your account profile, going to Billing, and clicking Cancel Subscription.

Restricted Access

Access to certain areas of our website and platform is restricted. We reserve the right to restrict access to other areas or indeed the entire website and platform at our discretion. We may disable your account at our sole discretion or if you breach any of the policies or terms governing your use of our Services or any other contractual obligation you owe us.

Intellectual Property Rights

All images, text, programs, and other materials and content (collectively, the "Content") provided on the website, the Nebula platform or contained within the Services is protected by law, including copyright law, intellectual property rights laws and international treaties. Any intellectual property rights subsisting in the Content belongs to us and/or our licensors. All rights are reserved for the benefit of us and/or our licensors. Except as expressly stated in this Contract, nothing in this Contract grants you any rights in the website or the Content contained therein or in any of the Services.

Licence to Use Website and Platforms

You may view, download for caching purposes only, and print pages from the website for your personal, non-commercial use only, subject to the restrictions below. You may also share our website content on social media, provided that you credit the source by linking back to our website or by providing a direct citation. However, you must not:

  • Republish Content (including republication on another website), except for social media sharing as specified above;
  • Sell, rent, or otherwise sub-license Content;
  • Reproduce, duplicate, copy, or otherwise exploit Content for commercial purposes;
  • Edit or otherwise modify any Content; or
  • Redistribute Content, except for content specifically and expressly made available for redistribution.

Confidentiality and Content Usage

You agree not to share any content from our website, platform, or other Services, including training sessions, with non-members or use it in any way that breaches the terms of this Contract or the law. You will not share your membership account with anyone else and remain responsible for anything that happens through your account unless you terminate it or report misuse.

Our Services allow messaging and sharing information with other members of the Membership community. You agree to only provide content or information that does not violate the law nor anyone’s rights (including intellectual property rights and confidential information). We are not obliged to publish any information or content on our Service and can remove it with or without notice.

Disclaimer and Limitation of Liability

PACKET CODERS MAKE NO REPRESENTATION OR WARRANTY ABOUT THE SERVICES, INCLUDING ANY REPRESENTATION THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND PROVIDE THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, PACKET CODERS DISCLAIM ANY IMPLIED OR STATUTORY WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, ACCURACY OF DATA, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

Under no circumstances, including but not limited to negligence, shall we be liable for any damages (direct, indirect, incidental and/or consequential) resulting from or in any way related to your use of the Services, including but not limited to:

  • your use, reference to or reliance on any information obtained on or through the Services;
  • any error or inaccuracies in any information or material within or relating to the Services;
  • the unavailability of the Services for whatever reason; or
  • any statement or representation made in the provision of the Services or on the website.

For the avoidance of doubt, we do not exclude or limit our liability for death or personal injury arising from our negligence, for any fraudulent misrepresentation made by us on the website or for any other statutory rights that are not capable of being excluded. If any portion of this limitation of liability is found to be invalid, liability shall be limited to the fullest extent permitted by law. In no event shall our total liability to you for all damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for accessing the Services.

If you are accessing the Services from outside the United Kingdom, you are responsible for ensuring that your use of the Services is in accordance with the laws of the country of your residence or the jurisdiction from which you are accessing the Services. Packet Coders disclaims and excludes all liability howsoever arising and of whatsoever nature to you in the event that your use of the Services is contrary to the laws of the country of your residence or from which you are accessing the Services.

Privacy Policy

Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

Please refer to our Cookie Policies (here, and here) for information about the cookies used on our website and platform.

Law and Jurisdiction

This Contract will be governed by and construed in accordance with the laws of England and Wales, and you consent to the exclusive jurisdiction of the English courts in any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims).

Any invalid, unenforceable or illegal provision (or part of a provision) of this Contract shall be deemed deleted and shall not affect the validity, enforceability, or legality of the remaining provisions.

Sanctions

The Services may be subject to export controls/restrictions of the UK. Our services shall not be re-exported, sold, transferred or otherwise used to render services to Embargoed Countries (more information can be found here), or to or through a sanctioned national or resident of such countries.

If you use or access the Services in contravention of the rules set out by the UK Government, you shall be solely responsible for this. You undertake to be fully compliant with all applicable laws, including without limitation the export and import regulations set by the UK.

You represent and warrant that none of the content or information acquired through the use of the Services will be used for any harmful or illegal purpose, including, without limitation, any of the activities, supplies or services listed in the resolutions issued by the UK Government.

We may immediately terminate our contract with you if you breach the obligation to comply with the export laws regarding Embargoed Countries.

Entire Agreement

This Contract (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreement for or representations about the Services.

Contact Us

If you have any questions about these terms, please contact us at:

Subscribe to our newsletter and stay updated.

Don't miss anything. Get all the latest posts delivered straight to your inbox.
Great! Check your inbox and click the link to confirm your subscription.
Error! Please enter a valid email address!